To launch the Avaya Call Controllers view: From the Workspaces navigation pane, click Avaya IP Telephony > Call Controllers. Download Avaya Monitoring Tool for free. 9% and excels at Platform Capabilities, Call Routing System and Dialers. When you enable CDRs, the UC Monitor collector correlates the CDRs with the RTCP data to determine call direction and the dialed number. I am having the same issue with trying to get a remote user set up with Avaya one-X Communicator. (OP) 14 Nov 17 18:02. Use CDR Analysis to quickly pinpoint VoIP performance problems. Use AppManager for Avaya Communication Manager to monitor Communication Manager clusters, including vital components, such. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. Products & Solutions. Turn the volume down and see if the music still. In several of their plans, Google and Microsoft each offer ways for administrators to track usage and metadata from users. Change the reception transfer number to the incoming route, instead of the internal dial extension (e. The low tech way is to call in yourself and step through your auto-attendant. IR Collaborate provides performance management, monitoring, optimization and troubleshooting for Avaya ecosystems. See how each call is going with built-in monitoring to assess customer sentiment and ensure agents succeed on every interaction—all from a single desktop view. Welcome. Monitor the total recording volume of the system and compare to monthly baselines. (One Avaya Call Reporting Contact Center Server will support up to 250 active Skill-Based Routing and Queue Callback ports) 📘. • The Call Watch Real-Time Report is now named Call Watch Overview. with Avaya Aura® Communication Manager, Avaya G450 Media Gateway, and Avaya Aura® Media Server. of Avaya S8710 Servers with an Avaya G650 Media Gateway, and an Avaya IP Agent desktop in a telecommuter mode using an Avaya 4620 IP (H. While held, the caller hears music on hold or a double tone every few seconds. Avaya SMS provides unlimited unbound/outbound texting to any number or contact, with up to 1,000 characters per message. Some companies do 100% recording of calls/screens during calls and others do different percentages. avaya. Products & SolutionsSee how each call is going with built-in monitoring to assess customer sentiment and ensure agents succeed on every interaction—all from a single desktop view. Realtime provides four main functions: Agent Timeline. The system will. How to Change Hours of Operation Via Manager Tool 2:05. 323 IP Telephone Installation: 5: 2022/10/19: Analog Phone Guide: Standard Telephone: 1:. This only will tell you how the call is delivered to the auto attendant system, but could be helpful. 8. DMCC licenses are not needed per agent. For more details please contact. Reply reply 1. Monitoring, analytics, and diagnostics to identify, troubleshoot, and resolve the root cause of audio and video call quality issues like connectivity, latency, jitter, packet loss throughout the entire Avaya and multi-vendor environment. By placing a video call into an H. Table continues… Icon Description The deskphone has activated the EC500 feature. I think you want Listen-Only. Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as. 3. The Call Controllers view opens in. The call records captured and displayed by ProfitWatch were compared for accuracy to the call records displayed by Avaya IP Office Monitor. Incoming call; indicates you have answered this call. I have thought of 2 potential solutions: 1. OnEsna Authentication. 323 networks and other networks. Avaya CMS—with a familiar graphical user interface in a Microsoft® Windows® environment that runs on Windows 98 , Windows 2000, and Windows XP. ServicePilot makes it easy to monitor Avaya Session Manager Call Statistics with no configuration required on the target device. As a consequence, interpretation of System Monitor traces. Resource Estimates. Avaya’s OneCloud CcaaS contact center solution leverages artificial intelligence and knowledge to suggest improvements to your processes and. Avaya Call Management System Terminals, Printers, and Modems, 585-215-874. Call Avaya at 1-866-AVAYA-45; Avaya live technical support is available from 8am-8pm ET. Select "Group" from the left sidebar. Utility companies, healthcare providers, insurance and other nationwide. you'll be able to see all of the stations and other system objects that a trunk is connected to. Simply buy the Avaya Communications APIs phone number, create an InboundXML script that will. Within 45 minutes of turning on Prognosis for a large government agency, for example, we discovered that the Avaya routing for voice calls was incorrectly configured to traverse other parts of the network. For more details please contact. Powered by Zoomin Software. • E-mail application logs missed calls by sending an e-mail. Recording after—call—work leverages the solution’s strong data capture capability. Use CDR Analysis to quickly pinpoint VoIP performance problems. (all these users need "cannot be intruded" unticked. Reply reply1. – 3Confidential and Proprietary. Nectar Foundation is a proactive health and performance monitor that provides enterprise customers and service providers with a comprehensive view of unified communications environments for monitoring, allowing service interruptions to be diagnosed Global VP, Experience Platform Solution Sales. When it comes to choosing the right monitoring tool for your Avaya infrastructure, the. Check out our documentation below or contact support. To exercise the full benefits of monitoring an Avaya ™ Call Manager, the device must be configured to emit CDRs and quality data. With SNMP and ICMP monitoring capabilities, VNQM allows you to track network operations and VoIP call performance using auto-discovery of. that monitors and stores any phone transaction that occurs inside your system. The page is divided into sections that are grouped by topic. tùng tạ quang. However, there are other monitoring tools that will allow you to be heard when not on a call. Aircall: Best for traditional call centers. The values depend on the protocol selected. With OpManager, you can now monitor your Avaya network devices, such as routers, switches, firewalls, and load balancers proactively. On the initiating extension (1152 in this example) select the newly programmed Call Listen button. Yes, you need to record your Avaya calls. Put a coach on every call: Help agents help customers with live monitoring, keyword spotting, sentiment analysis, and more. Using the Hunt Group Queues tab of the Queues and Agent Control gadget you can monitor up to 5 different hunt groups queues. It is easy to see why so many of. This can include data on call volume, call duration, call quality, and more. When related to the call center and agent performance the call and screen for the call are recorded. Learn Enable ACR 12 Live Monitoring. you can also run the "display internal-data hunt xxx" you can see if there is actually calls stuck in the queue from those pages , infact all information related to the group is on those 4 pages , so try running the command next time the issue is reported. Such data includes what time you sign on, how many messages you send, how. ACE - Avaya Certified Expert. Plus, search, filter, and report on problematic calls, find other calls affected and potential patterns on Cisco VoIP networks, and get to the root of the problem to improve VoIP call quality. In the specific group’s menu, on the far right, select the "Voice Recording" tab. or web chat session, each call routed or redirected (in any channel). Logs from the firewall or router to the internet may be helpfull. Right click one of the packets thats in that 49152 range and scroll down to Decode As , under the Transport tab choose RTP from the box on the right and click OK. I'm currently using the IP 406 V2 running 3. 5 Section 5. This all-in-one application lets you run all your voice calls, and text from a single app. To display a list. avaya call reporting 4. It can be done by either listening to ongoing calls or pre-recorded calls. Need to check the status of servers and trunksAvaya CMS. com) or call us at (877) 598-3999. TSAPI enables access to the full complement of third party call control capabilities provided by Avaya Aura Communication Manager as an evolution server. All employees within the Customer Service Centre have signed a declaration confirming that they are aware that calls may be monitored or recorded, and this is held on file as part of our auditing. The second press stops the crss-alert lamp from flashing. For SIP calls, it is the "From" field of the INVITE. This enables you to send the data collected to a third party QoS monitoring application. Products & Solutions With two different devices sending reports, you can see 2 x 12 = 24 packets sent per call minute. Use powerful, AI-driven voice-to-text-transcriptions to increase employee performance in real time by delivering prompts and guidance. Gain deep insights into important quality-of-service metrics for gauging call quality and WAN performance. 1. Select the format of numbering to be used in the From field on outgoing calls. We would like to show you a description here but the site won’t allow us. Now keep in mind that these are the most commonly occurring faults you will encounter during an Install or Upgrade to your. Products & Solutions ACE - Avaya Certified Expert. On the start screen of windows 10 press the ‘Windows key + X’ key on the keyboard and then click on control panel and then Hardware and sound option. acknowledge the alert, or all notified users must acknowledge the alert. 139. This is a trace of the H. Products & SolutionsPowered by Zoomin Software. 3 - 10. 323, Digital and Analogue telephones. See the SNMP Support Options page for a list of applications and devices that are supported by DevConnect. Chapter 3: Monitoring and analysis Tools and utilities traceSBC tool. The Call Controllers view displays a list of available Avaya Call Controllers on the network. command to see any other calls in progress in a trunk group. Call Analytics tool is a server program that monitors Avaya VDNs, ACD Hunt Groups and Extension objects, it extracts useful information from monitoring events and outputs call and agent records for applications such as reporting, wallboard integration and call log analysis. The truth is, you have few rights or recourse if your employer decides to take action against. Contact our team. + Follow. Overview. Simply add an voip-avaya-session-manager. Manuals and User Guides for Avaya one-X 9608G. Monitor Avaya VDN, ACD and extension objects for call analytics. Post that this is an in place direct upgrade to 6. Avaya Aura Communication Manager enables your digital transformation with: • Robust voice, and video call processing capabilities. Avaya Proactive Contact can run as a standalone campaign management application or integrate with your Avaya Aura® Contact Center or Avaya Aura Call Center Elite contact center. Powered by Zoomin Software. Monitor: Using IP Office System Monitor: 10: 2023/11/15: H323 Phones: H. Voice99 (IS/IT--Management) (OP) 30 Dec 14 17:33. ) as appropriate. To do this you must first configure the hunt groups to monitor, see Configuring Hunt Group Queues. To exercise the full benefits of monitoring an Avaya ™ Call Manager, the device must be configured to emit CDRs and quality data. 3: Avaya Application. Avaya has a great feature to observe live call and in Avaya term they call it “Live Monitoring”. Whether you’re using Cisco or Avaya call manager servers, CDR analysis allows you to monitor VoIP call data for optimal call performance. Click the Add button. During a call, on the Phone screen, press More > Conf. The user can log into their extension, make and receive calls. 6. Follow these steps to enable Avaya CM: 1. Products & SolutionsAvaya; Windows OS; Mac OS; Citrix Desktop/Apps; Resolution. Here is the short list of features: Support for Avaya VoIP call troubleshooting and monitoring . Basic Attributes of the Avaya Call Controllers Table. 9267 ; Sally has Teams desktop app version 1. getAddress(string) where an ACD extension is passed as an input. Immediately launch notifications to employees and communicate events—from severe weather to active shooters—across first responders’ channels. 1, the IP Office Management API consists of a set of REST-based services which enables developers to consume IP Office configuration objects and incorporate configuration changes to an expanded set of IP Office entities into applications. thats a bit of an overview to setting it up. 245 components. Filter Options Windows Clear Filters & Widen Search. RIG > Module Configuration. This topic includes the following: Filter Avaya Call Controllers Avaya Call Controller Details Form Monitor Network Regions Monitor Route Patterns Monitor Trunk Groups Monitor. Avaya Aura® System Manager is a centralized, secure, browser-based management console that provides network administrators with an integrated, intuitive solution for network management. Hello, I am trying to access the access the Avaya call monitor software, I tried to connect using default password "password" but it does not connect. Thank you. Call Volume Report. 0 Functions of Avaya Call Reporting Desktop 15. Description: Enter a short description for the Voice Server. A large change in volume should trigger a more in depth resizing. The applications FrontRange GoldMine, Microsoft Inte rnet Explorer, and Microsoft Desktop are co-resident with Avaya IP Agent. We would like to show you a description here but the site won’t allow us. Products & SolutionsAvaya only records when a call is live, when the call is ended, the recording stops. How to make sure your LAN is working properly: Unplug power to the router. then respond quickly by redirecting resources and managing call. dialed, length of call. 8663; When Sally calls Bob (8663 to 9267) then Bob answers the call and the call connects, and they can talk. An Avaya CM build using a VIP is generally for load balancing purposes to free the interface IP from having to send the bulk of it's traffic. Interoperability was verified for SIP trunks between Avaya Aura® Session Manager Release 6. It can be integrated with Nagios and graph can be plotted in. The Avaya H175 Video Collaboration Station is a unique touchscreen device that delivers high quality voice calls, full HD video collaboration,. Enterprise collaboration Our all-in-one cloud solution connects large workforces safely and effortlessly for transformative communications. Get the Solution Brief. The view arranges the key attributes of. End User may install and use each copy or an Instance of the Software only: 1) on a number of Designated Processors up to the number indicated in the order; or 2) up to the number. Avaya Aura® Communication Manager is a foundational element of the Avaya Aura® Platform, and delivers rich voice, video, mobility, messaging and engagement capabilities on a resilient, distributed network. Once you have completed the first task, follow these steps to query status on queue. Eliminate guesswork with AI-powered guidance. Powered by Zoomin Software. If a trunk is in service, it will show you the port that it is connected to. These communications are tracked across voice and digital channels,. We recently opened a ticket with Support and after about 3 weeks of going back and with diagnostic uploads and webex sessions with developers. 6889. Click Settings > All Settings. The Call Monitoring Configuration link on the Avaya Configuration pane enables you to configure the termination cause codes that need to be monitored for a specific call in the Avaya IP Telephony network. SolarWinds VNQM supports Avaya Aura ® Call Manager version 7. Stop Time: Stop time of the call. SusanAvaya is very suitable platform for call center easy to use simply understandable. recording monitor scorecards and evaluations. Call detail records provide the basis for effective VoIP monitoring. Unfortunately there is no way to monitore the hunt. Voice Quality Monitoring. thread940-1782239. When highlighted, press. call Technical. . Finally, monitor key WAN applications by analyzing the performance of the underlying network protocols, including DNS lookups, FTP, HTTP, UDP jitter, and. This is defined by the Class of Restriction (COR). If the phone rings, your app is working fine—it might be the person on the other end who has issues. 5 and Ayava Session Manager and work fine of both incoming call and outgoing call (CUCM perspective). Edit IP Office config in Excel. In the Add Queue panel select the required hunt group. The Call Details Export option is now available from the Troubleshooting > Calls > Export link. The Call Analytics tool is a CTI reporting and real time monitoring engine and. Call center analytics is the process of tracking relevant service data to identify insights that will lead to improved customer support and increased satisfaction with the help of professional reports and interactive dashboards. com). Call Monitoring works best with Avaya Cloud Office desk phones which have presence configured. The Enable RTCP Monitor On Port 5005 must be turned Off to enable this field. With 24 packets per minute at 250 bytes each, network traffic from Avaya endpoints to the collector reaches approximately 6000 bytes per minute, or . Products & Solutions. It can also record that information as log files for later analysis. Global VP, Experience Platform Solution Sales. For additional support. For more details please contact. The best professional speakerphone for hybrid work. it can be monitored but not through the line buttons you have to set up groups and a shortcode to listen into the conversations, an easier way is to just record the calls and listen to it then. Starts at $1,050 VNQM, an Orion module, is built on the SolarWinds Platform. Updated on Oct 21 2019. You will need to be looking at a realtime display and pick any agent and wait for the next new call they get, then start monitoring them. This data can be collected by ServicePilot and used to analyze the performance of the Session Manager, identify any issues or bottlenecks, and optimize the configuration for improved reliability. • To do the above during a call, you may need to press the PHONE button to display the Admin soft key option. The view arranges the key attributes of all discovered Avaya Call Controllers in a table. This helps you gain a better understanding of usage patterns, anticipate needs, and assess the impact of call volume on telephony performance. One-X® Communicator users configured for making and receiving calls. Changes to this setting requires a reboot of the phones. At a high level…. Check Viewer calls database query to monitor # of new calls captured. Digital channels, AI virtual agents, workflow. Comstice Quartz helps customer service managers and call center agents to get automated reports by email, monitor their performance, set thresholds and visualize performance. I have 3 IP's total. Real-time WAN monitoring and alerting of site-to-site WAN performance. Put a coach. Products & Solutionsmontyzummer (IS/IT--Management) 27 Jul 17 13:18. Latency can occur as a result of propagation delay, handling delay, queuing delay. The MiaRec platform records your Avaya calls and extracts comprehensive speech analytics from every interaction. Also used in order to enable videoconferencing devices based on H. I just found time to implement this, and I have found that it works for incoming calls only. Voice Channels: Enter the number of voice channels available in the system. Simply configure the SNMP interface of the Avaya Voice Experience Portal. Requests and responses utilize XML and JSON formats. The Call Details Export option is now available from the Troubleshooting > Calls > Export link. Products & Solutions. Within the Preferences section on the right side window, check the box for "display alerts for. In such a configuration, VNQM will not recognize that the CDR data it is receiving is actually from the Avaya call manager. Re: Monitoring AVAYA devices. LSP can automatically assume processing for SIP Trunk calls to and from Avaya Aura™ Session Manager should a pair of S87x0 Servers fail. I just found time to implement this, and I have found that it works for incoming calls only. Definity LAN Gateway service. g. MiaRec also provides live monitoring, detailed reporting. Calls and Messages: Build apps with call and message capabilities in a fully robust and functional phone system to ensure seamless customer interaction while only paying for the features needed for a smooth workflow. ACI - Avaya Certified Instructor. From: For H323 and ISUP calls, this is the calling number. Avaya Call Reporting 4. • Call the person from the Contacts list or the Recents list. 2. Free Download. Under Product Specific Settings, click VoIP & Network Quality (VNQM) Settings. The view arranges the key attributes of all discovered Avaya Call Controllers in a table. ServicePilot makes it very easy to monitor Avaya AES. Page 9: Chapter 1: Introduction To 9608/9608G And 9611G Sip Deskphones. AppManager for Avaya Communication Manager is a scalable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions. The Call Monitoring feature allows authorized Users to access another extension's call in real-time. What I think we're seeing is a difference in teams desktop client versions causing calls to be dropped or terminated. destinations, calls made from SIP, H. The inability to monitor vector-controlled hunt groups is a restriction imposed by Avaya. The Call Monitoring feature allows authorized Users to access another extension's call in real-time. 323 call setup. Optimize Avaya Aura call centers with Comstice; Unleash data-driven insights with our user-friendly reporting solution. Monitor and manage in real time from anywhere by setting alerts for abandoned calls, average hold time,. This is probably the single most common way of shirking work in a call centre. We have a release 8 Definity PBX (this PBX does not have any call center features). How to Transfer a Call on your Avaya Phone 3:47. Search for all calls within the last 15 minutes with a critical MOS score then select the appropriate call to view call details and begin troubleshooting. Outgoing call; indicates you have made this call. Use the same name and password as used for Administrator access for system configuration. All-day comfort, reliability, and durability, with the addition of built-in call control. You can monitor Avaya real-time queue activity based on the geo-location of the callers. AVAYA CALL MONITORING. Through configuration of its trace options, it displays information on specific areas of a system's operation. 6. Plug the cord back in. However, after researching several solutions, we recommend evaluating a cloud-based. 1. In addition, it supports Intelligent Call Blending on Avaya Aura Call Center Elite. 00:00:02, (Connected Time)To set up an Avaya Call Manager to emit CDRs: Log on to the Avaya Call Manager using PuTTY, TuTTY, or Avaya Manager. Correct setting on the user who wants to do the listening (monitor group assigned. 6. Record Avaya IP Office, Aura and Communications Manager; call recording and monitoring with TDM and IP-enabled Avaya PBX, including the G3, Definity, S8300, S8700, Avaya Communications Manager/ACM and Aura. Anything you do on your work computer can be monitored or recorded by your employer. 6 Upgrade and Migration Guide. Utility companies, healthcare providers, insurance and other nationwide. Inbound Traffic: -sorted by Toll-Free or Local phone number: # calls, length of call, which User answered etc. I'm very excited to announce we have Release Candidate 1 of VNQM 4. When monitoring Avaya Communication and Media Server devices, SolarWinds VNQM intercepts the CDR packets sent by the TCP protocol, as well as the RTCP data sent through UDP, and. NOTE: You will not onboard the Aura module. Forum: Search: FAQs: Links: MVPs: Menu. Avaya’s 8800 series is a testament to how far technology has advanced, but to really appreciate the power of this modern phone system for businesses, you need to know what features and. Depending on the software used for QA, your screen can record without an active call. 0 (I tried putting in the collectors address but it did not work)Powered by Zoomin Software. syn(ACD) Record Avaya Agent Monitor Using Web Browser and No Installation: Call ID : A unique number assigned to this call plus all its segments. Avaya IP Office Call Monitoring. 225 and H. 2. To do this you must first configure the hunt groups to monitor, see Configuring Hunt Group Queues. Avaya Contact Recorder Release 15. 00. Avaya), scroll to the bottom of the page, and select Contact Avaya Support. Increase the efficiency ofHere is what you are looking at: The first screenshot is One-x Communicator with the Service Observe button provisioned. See Full PDF Download PDF. 1. The tcpdump tool is the main troubleshooting tool of Avaya SBCE, which can capture network traffic. then respond quickly by redirecting resources and managing call spikes to increase agent productivity. Call recording/quality monitoring solutions company CallCopy announced today that its cc: Discover call recording module is now rated Avaya compliant. ACSS (UC/SBCE/SM/SME) Not that they. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. ExtraHop. For each queue you can configure alarms levels based on the number of queue calls and the time of the longest waiting calls. It can be integrated with Nagios and graph can be plotted in. Products & Solutions. 3. More than 500,000 users rely on Paessler PRTG every day. They have 2 analog conference phones that intermittently can't dial out. Products & SolutionsKeep your agency buildings and campus safe. of the Avaya Aura® platform, Avaya CMS delivers real-time monitoring and historical reporting for Avaya Call Center Elite solutions including Elite omnichannel information, custom reporting, task scheduling, exception notification, threshold warning, administration and configuration, and long term ACD data storage. Powered by Zoomin Software. Disable SIP ALG or forward ports. -hold time, abandoned/dropped calls. 5 re Client SDK Section 5. In the early 2000s, two professionals in the telecommunications industry noticed a lack of Avaya partners providing white-glove service. Uncheck Messages Button Goes to Visual Voice. Adding licenses to IP Office. Products & SolutionsAvaya shall not be responsible for any modifications, additions, or deletions to the original published version of Documentation unless such modifications, additions, or deletions were performed by or on. TTS Channels:. The IP Office SMDR can be output directly from the IP Office control unit to a designated IP address and port. 2. AppManager for Avaya Communication Manager is a scalable telephony solution for enterprises and branch offices, providing call processing, messaging, and contact center functions. The Call Recorder API enables integration of POM with third-party call recording applications. How to Add or Remove Users from a Hunt Group via Manager Tool 4:51. issues, including performance impacts to the Avaya solution. DMCC: Device, Media and Call Control API (formerly CMAPI, based on ECMA-269 Standard, used by Verba) There are 3 different call recording approaches using the AES: Service Observing. If you access phone administration during a call, only the SPEAKER, MUTE and HEADSET buttons still affect the connected call. within Avaya Call Reporting. Use AppManager for Avaya Communication Manager to monitor Communication Manager clusters, including vital components, such as Switch. VoIPMonitor. The options are SIP URI or Tel URI. 5. 1. In normal operation as well as in LSP failover operation, the Avaya Aura™ Session. Cutting through the chase, no, if you are not active on a call, they cannot record your voice. Contact Center using the WSC service. The SMDR interface enables the development of call accounting and call billing applications. Deploy Teams Rooms in small rooms and huddle spaces. Monitor trunk and hunt group and sends notification emails. display system-parameters cdr. 323, SIP, and digital phones and injecting errors using a network. To display a list of phone devices. To add a hunt group to monitor: You can add up to 5 hunt groups to be monitored. You can see in the display the call was initiated from IP Office 192. Products & Solutions. The document has moved here. If you are monitoring Avaya, this report now shows statistics for all calls made by Avaya phones and endpoints, with no configuration required. The number of the ACD that handled this call. with Avaya Aura® Communication Manager, Avaya G450 Media Gateway, and Avaya Aura® Media Server. This Avaya Call Reporting capability can be delivered through IP Office to record and document incoming calls. I use nagios to check firmware versions on avaya phones, and. 323 call setup. The Service Observe codes are administered on the features forms in the call center section. For more information about Avaya Call Center documents, see: Avaya Communication Manager Call Center Software Basic Call Management System (BCMS) Operations, 07-300061 System Monitor. 00. Products & SolutionsBy Patrick Barnard - Group Managing Editor, Contact Center Solutions. Otherwise, it is the extension or trunk equipment location identifying the originator of the call. 1. For more details please contact. Call quality monitoring is the process of taking time to listen and evaluate phone conversations taking place between an agent/staff and the customer. SIP URI uses the format [email protected] Cloud Office Desktop is the Avaya collaboration app for your desktop PC and Macintosh. and system status monitoring. The DMCC APIs provided by Avaya Aura Application Enablement Services (AE Services) enable applications to access the physical device, media and basic third-party call control capabilities provided by Avaya Communication Manager as an evolution server: Device control enables applications to manipulate and monitor the physical aspects of devices. 3. When monitoring Cisco CallManagers, SolarWinds VNQM uses the SNMP and ICMP monitoring technology and. As a consequence, interpretation of System Monitor traces requires a high-level of data and telephony protocol knowledge. 3. The "Graph Analysis" window shows an IP Office H. Avaya Call Reporting connects to your IP.